Our ApproachAbout UsBlog

Sign-up FAQs

Which email address should I use?

If you are using Foundations via your employer, typically you will need to use your work email address.

If you have already signed up online (e.g. via a partner or waitlist page), then please use the same email address you used to sign up with.

If you are signing up via your insurer (e.g. AllWays), you can choose your preferred email.

If your email is not working, please contact us at foundations@koahealth.com

Where can I find my member ID (for AllWays members)?

You can find your member ID number on your AllWays Health Partners member ID card below your name.

Where’s my verification code?

If you’ve already registered, your verification code has been sent to the email address you signed up with. It may end up in your spam folder. If you can’t find the email (it will be from foundations@koahealth.com), click on the resend verification code link underneath the “log in” button.

Why can’t I download the app?

If you can’t download the app, there may be a location problem. Our app isn’t currently available in all countries. You might also have a connection problem, wherein the app doesn’t download because your internet or data connection is interrupted. For more help troubleshooting this, send us an email to foundations@koahealth.com.

How can I change my password?

If you’re having password trouble or just want to change your password, click on the “Password trouble” link underneath the “log in” button on the login screen to reset. You’ll receive an email with instructions to walk you through the process.

I’m still having technical difficulties. Who do I contact?

If you’re having difficulties accessing the app, or have concerns or general feedback when using the app please contact us at foundations@koahealth.com.

Is the app free?

Yes, there are no costs and no in-app purchases.